Question 1

HOW TO PLACE AN ORDER​

Accepted Answer

Click on a product photo or product name to see more detailed information. To place your order, choose the specification that you want, e.g colour, size and quantity. Add to your basket. To access your basket at anytime click the basket icon at the top of each page to proceed to checkout.

Question 2

HOW TO USE VOUCHER/COUPON CODES

Accepted Answer

Voucher codes can be used at checkout. Please enter your valid coupon code information into the coupon codes dialogue box and the promotion will be applied to your order. Please be sure to check your coupon code expiry date to avoid disappointment, Some coupons have a limited time duration.

Question 3

WHICH PAYMENTS DO YOU ACCEPT

Accepted Answer

For simple ease of use our transaction process couldn't be easier with Paypal & Stripe.  Stripe is simple and secure. Just follow your basket items to checkout this payment system will  manage most major credit and debit cards. ​ (See Stripe Link below for details).  Paypal users can select the Paypal option at checkout to easily purchase items also. ​ We can accept cheques and bank transfers for your convenience, please contact us through email for more details.

Question 4

IS PAYPAL PAYMENT SECURE

Accepted Answer

Yes. Paypal uses SSL technology to keep your information safe. In addition when you send a payment using Paypal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know more information here: Paypal.

Question 5

IS STRIPE PAYMENT SECURE

Accepted Answer

Yes. Stripe uses SSL technology and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.  More information here: Stripe. ​ Please contact us for further details: contact@candywrapdesign.com

Question 6

WHAT IS THE AVERAGE COST OF T-SHIRTS

Accepted Answer

Prices range from £15.95 - £19.95   Our prices are calcuated depending on size - colour and postage weight ​ Average: ​ Small          £15.95 Medium      £16.95 Large          £17.95 XL               £18.95 XXL             £19.95

Question 7

CAN I CANCEL MY ORDER

Accepted Answer

Since our t-shirts are custom made we do not accept cancellations. However this may be possible if you contact us soon after purchase. See also returns and exchanges page.

Question 8

HOW LONG FOR MY T-SHIRT TO BE DISPATCHED

Accepted Answer

We aim to fulfil your order within 48 hours and will do our best to meet these shipping estimates but we can't guarantee them. If order is placed on either a  Thursday/Friday items will be dispatched the following Monday

Question 9

MY PARCEL WAS RETURNED TO CANDYWRAP DESIGN

Accepted Answer

If a parcel is returned due to an incomplete or incorrect postal address, We shall contact you to reorganise a new delivery. If returned back to us the original postal fee will be required to resend the parcel back to the customer.   Please note: It is the responsibility of customers to contact their local post office if an attempt of delivery has been made to their address. Please track your parcel online using your supplied tracking number for updated information on your item.

Question 10

MY PARCEL HAS NOT ARRIVED

Accepted Answer

Please note that shipping times are estimated dates of arrival and during seasonal times slight delays are inevitable see shipping times estimates and information below before contacting us. These times are estimates and have ultimately changed due to the Covid-19 pandemic.   SHIPPING TIME ESTIMATES (Non -Seasonal)   United Kingdom:       1 - 3    business days Europe:                     5 -10   business days Worldwide:               10 - 15  business days    SHIPPING TIME ESTIMATES (Seasonal) United Kingdom:       3 - 5    business days Europe:                    10 -15  business days Worldwide:               16 - 25  business days   We Offer Economy Postage: Economy postage is not tracked and is standard economy post. Once posted it is in the hands of these operators and we have no control over delays, loss or tracking of the parcel with the standard economy post as stated in our policy.   We Offer Tracked Postage: Tracked postal services lets you check the latest update on your parcel via the supplied tracking number. If your tracking number is not working please email directly to:   Email: customerservices@jerseypost.com ​State your Tracking number, the date the parcel was dispatched and your name and address.   Other things to do: Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery. Check with your neighbours to see if they have accepted the parcel on your behalf. Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch. If you still cannot locate your order we ask you to please allow the following amount of time to pass before reporting your order as missing: Orders missing within 7 days of maximum expected delivery date. Inside UK, please allow 14 days from dispatch before reporting an item as missing. Inside Europe, please allow 21 days from dispatch before reporting an item as missing. Rest of the World, please allow 45 business days from dispatch before reporting an item as missing. With the current pandemic situation longer delays are evident and the official 25 day timescale has changed to 45 days before being classed as lost. If your order has not arrived after this time, and you are certain that it isn't with a neighbour or another member of your household, please contact us and we will investigate further.

Question 11

WHAT ARE THE SHIPPING COSTS AND TAXES

Accepted Answer

Channel Islands Shipping (1-2 Business days)  Product Shipping: Jersey Post standard post Free Shipping Jersey, Guernsey, Alderney, Sark, Herm                                     5% Local Business GST Charged.  International U.K Shipping (Estimate 1-2 Business days) Product Shipping: Royal mail signed for                                      First T-shirt: £4.50 (+£2 for each additional t-shirt depending on weight) 20% VAT Charged For HM Revenue & Customs.   International European Shipping (Prices & delivery times may vary during Covid-19 Pandemic) (Estimate 5-10 Working days) Usually quicker                               Product Shipping: European Tracked First T-shirt: £9.00 (+£3.00 for each additional t-shirt depending on weight) 0% VAT Charged. European countries varies and is the responsibility of customer to track if detained in their country*   International Shipping  (Prices & delivery times may vary during Covid-19 Pandemic) (Estimate 10-15+ Business days) Usually quicker          Product Type: International Tracked First T-shirt: £9.00 (+£3.00 for each additional t-shirt depending on weight) 0% VAT Charged.International countries varies and is the responsibility of customer to track if detained in their country*  If 0% VAT is charged on your International or European order :-  Please note that all International/ European countries are different in the way they collect taxes. For this reason import VAT and country taxes are the ultimate responsibility of our customers. If your parcel is detained by local customs or border control it is the customers responsibility to make contact and pay any customs duties to release their parcel.  Please see your tracking information for any updates or delays in transit. For customer/seller peace of mind orders are tracked or require a signature. Customers will be provided with order confirmation shortly after checkout. Shipping confirmation is provided on all orders after fulfilment and dispatch is complete.  *Please note we are not responsible for duties and taxes in each country around the world.

Question 12

UNITED KINGDOM CUSTOMERS VAT INFORMATION

Accepted Answer

(Only on candywrapdesign.com, not applicable elsewhere) ​ VAT is charged at the standard rate of 20% to U.K customers at checkout.  VAT is pre-paid to ensure convenient postage transit to customers by her majesty's revenue and customs. Candywrap design is responsible for precise customs procedure and VAT declaration of all items to the U.K

Question 13

EUROPEAN AND INTERNATIONAL CUSTOMERS VAT INFORMATION

Accepted Answer

All t-shirt prices are VAT free. European and international customers are responsible for any import duties and tax declarations relevant to their countries. Please contact your local authority for further information on your countries specific import  allowances. Candywrap Design supplies a tracking number for all parcels and is not responsible for delays due to customs/import procedures in various countries.

Question 14

RETURNS AND EXCHANGE INFORMATION

Accepted Answer

See our Returns & Exchanges Page for further information.

Question 15

T-SHIRT GARMENT CARE

Accepted Answer

Black - white - heather grey shirts wash on cool (40 degrees & below) and line dry. Do not tumble dry. Bright shirts wash on cool (40 degrees and below) line dry or tumble dry on low setting. Iron shirt inside out to avoid print area damage. Wash similar colours together. 
Slogan or text only shirts may be washed up to 60 degrees. Do not dry clean or remove stains with solvents. To remove stains soak thoroughly immediately and leave overnight. Wash as normal next day. Please be sure to factor these care instructions into the care and cleaning of your t-shirt. Any further questions regarding care or sizing please contact us here: contact@candywrapdesign.com

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